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RHPC
Privacy
Policy

Rock Hill Pet Care (“we,” “our,” “us”) respects your privacy. This Privacy Policy explains how we handle personal information, including phone numbers, when you interact with us.

1. Information We Collect

  • When you text or call us, we collect your phone number and any information you provide in the conversation.

  • We may store message history for customer service purposes.

2. How We Use Your Information

  • To communicate with you about your pet’s care, reservations, and updates.

  • To send photos and updates about your pet while in our care.

  • To respond to inquiries or service requests.

3. Text Messaging (SMS/MMS)

  • By texting our business number, you consent to receive SMS/MMS messages from Rock Hill Pet Care.

  • Message frequency may vary.

  • Message and data rates may apply.

  • You may opt out of text communication at any time by replying STOP.

4. Sharing of Information

  • We do not sell or rent your personal information.

  • We may share limited information only when required by law.

5. Security & Retention

  • We retain messages as needed to provide service and for recordkeeping.

  • We take reasonable steps to protect your information.

6. Contact Us
If you have questions about this policy, contact us at:
info@rockhillpetcare.com
(803) 389-1060

Last updated: September 23, 2025

RHPC
Terms of Service

By using Rock Hill Pet Care’s text messaging services, you agree to the following terms:

  1. Consent to Receive Messages

    • By providing your phone number or texting us, you consent to receive SMS and MMS messages related to your pet’s care, reservations, and services.

  2. Message Frequency

    • Message frequency will vary depending on your pet’s stay and your requests.

  3. Opt-Out Instructions

    • You may opt out of receiving text messages at any time by replying STOP to any message.

    • After opting out, you will no longer receive SMS/MMS messages from us, but we may still contact you by phone or email if necessary.

  4. Help Instructions

    • If you need assistance, reply HELP to any message or contact us at:
      info@rockhillpetcare.com or (803) 389-1060

  5. Carrier Disclaimer

    • Carriers are not liable for delayed or undelivered messages.

  6. Charges

    • Message and data rates may apply depending on your mobile plan.

  7. Changes to Terms

    • Rock Hill Pet Care reserves the right to update or modify these terms at any time. Updates will be posted on our website.

Last updated: September 23, 2025

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